It pays off to be a member

The membership is an all-digital loyalty program where you'll get points on all your shopping, both in store and online. You'll also get special offers, rewards, exclusive event invitations and much more.  

Here you'll find all your digital receipts from your store and online purchases.

Our membership is completely free of charge and by participating in the Program, you agree to be bound by these Terms, and you represent, warrant and covenant that you are either (a) over the legal age in the territory where you subscribe to the Program, and lawfully able to accept these Terms; or (b) if you are under the such legal age, that you have the permission of a parent or legal guardian to participate in the Program and that your use of the Program and its features is at all times under the supervision of a parent or legal guardian, who also agrees to be bound by these Terms.

Your membership ID can be found on your account page, and you can also choose to add an alternative ID to use when purchasing in store (mobile number), just ask the cashier in your nearest H&M store.

All your purchases in store and online are rewarded with points. You can also earn points by rating and reviewing your purchases as well as completing your profile. Your points will be displayed on your membership account and are immediately updated when you make a purchase.

You will receive updated information about your current offers and rewards on your account page in your H&M app or on qa.hm.com. Please note that a redeemed discount reward cannot be returned and reused, and if you return an item the points you earned for that item will be deducted from your account.

Your Bonus Voucher can be applied both at the checkout online by choosing Add to Bag, or in store by choosing Use in Store. The Bonus amount is spread evenly across each item in your purchase, not on the total amount. This means if you return something you will be given a refund for the amount you paid for each individual item.

Bonus vouchers will not be reissued if you make a return. The Bonus amount is spread evenly across each item in your purchase, so if you return one or several items you will be given a refund for the amount that you paid for each item. Exchanges are not available, you will have to return the item you purchase in store and refund the amount and make a new transcation for the new item you want to purchase.

Your Bonus can be applied both at the checkout online by choosing Add to Bag, or in store by choosing Use in Store. The Bonus amount is spread evenly across each item in your purchase, not on the total amount. This means if you return something you will be given a refund for the amount you paid for each individual item. Exchanges are not available, you will have to return the item you purchase in store and refund the amount and make a new transcation for the new item you want to purchase.

If you made an online purchase and one of the items is not avaliable, then you are able to claim back your Bonus Voucher by calling your local customer service agent. Also, you are able to claim back your Bonus Voucher through customer service if you cancelled your online order within an hour from placing it.

The bonus voucher is given 0 to 15 days after reaching the Bonus Voucher threshold and will show up under My Account.

The Bonus is valid for 180 days. 6 months.

All reciepts and order confirmations can be found under My account.

Your points are valid for 12 months following your membership start date. Your membership year starts on a given date, found on the membership page. In the end of the membership year, the points will be reset and a new membership year starts.

When you reach 1500 points you will reach the Plus level for your membership.

For the remaining month of your membership year with an additional 12 months.

You can do that by contacting customer service and giving them the information.

QAR 1 is equals to 1 point

When you've registered an account at qa.hm.com or in the H&M App you'll receive the Welcome offer within the next 24 hours. You'll find it under My account. If you haven't received it, check your spam filter or contact Customer service.

You don't need the H&M App to be a member, you can register your account on qa.hm.com.

With your email address and your password.

The member card is found under My Account.

No, it's a country specific membership.

Please see detailed information regarding personal information under the Privacy notice.

It depends on the offer, it may vary. Please check the terms and conditions of each offer.

It depends on the offer, it may vary. Please check the terms and conditions of each offer.

Yes, all purchased products will give points with a few exeptions — gift cards and charity items.

Yes, the membership is personal and connected to your account.

You'll get 50 points for completing your profile.

A member can earn 10 points per review on a maximum of 5 reviews a month. Reviews can only be done on the website. The points will be updated after it gets reviewed by our system.
You can only rate your most recent online purchase, and you can only rate a product once. You are unable to rate and review products which you didn't shop. All feedback is welcome, but your review should be based on the product and should help other customers make an informed decision on that item. We may make the decision not to publish your review if we feel it doesn’t meet certain criteria.

You can cancel your memership by contacting Customer Service.