It pays off to be a member
Enjoy special member prices and exclusive discounts. It’s free, and you get {{currencyMembership}} 10 off for every {{currencyMembership}} 100 spent on your first purchase.
All your benefits
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How it works
All you have to do is sign up — it's free! The membership is completely digital. Explore all the perks at {{marketDomain}} or in the H&M app.
FAQ
WHAT DO I NEED TO KNOW BEFORE I SIGN UP TO BE A MEMBER?
The membership is an all-digital loyalty program where you'll get points on all your shopping, both in store and online. You'll also get special offers, rewards, exclusive event invitations and much more.
Here you'll find all your digital receipts from your store and online purchases.
Our membership is completely free of charge and by participating in the Program, you agree to be bound by these Terms, and you represent, warrant and covenant that you are either (a) over the legal age in the territory where you subscribe to the Program, and lawfully able to accept these Terms; or (b) if you are under the such legal age, that you have the permission of a parent or legal guardian to participate in the Program and that your use of the Program and its features is at all times under the supervision of a parent or legal guardian, who also agrees to be bound by these Terms.
Your membership ID can be found on your account page, and you can also choose to add an alternative ID to use when purchasing in store (mobile number), just ask the cashier in your nearest H&M store.
HOW DO I COLLECT POINTS?
WHERE CAN I FIND MY REWARDS?
HOW DO I SPEND MY BONUS VOUCHER?
WILL I BE REFUNDED MY BONUS VOUCHER IF I MAKE A RETURN?
HOW DO BONUS VOUCHERS WORK?
Your Bonus can be applied both at the checkout online by choosing Add to Bag, or in store by choosing Use in Store. The Bonus amount is spread evenly across each item in your purchase, not on the total amount. This means if you return something you will be given a refund for the amount you paid for each individual item. Exchanges are not available, you will have to return the item you purchase in store and refund the amount and make a new transaction for the new item you want to purchase.
If you made an online purchase and one of the items is not available, then you are able to claim back your Bonus Voucher by calling your local customer service agent. Also, you are able to claim back your Bonus Voucher through customer service if you cancelled your online order within an hour from placing it.
WHY HAVEN'T I RECEIVED MY BONUS VOUCHER YET?
FOR HOW LONG IS MY BONUS VALID?
WHERE CAN I FIND MY RECEIPTS?
FOR HOW LONG ARE MY POINTS VALID?
WHEN DO I REACH PLUS LEVEL?
HOW LONG WILL I KEEP THE PLUS STATUS?
CAN I REGISTER POINTS AFTER A PURCHASE?
HOW MUCH IS A POINT WORTH?
HOW DO I GET MY WELCOME OFFER?
DO I NEED TO HAVE THE H&M APP TO BE A MEMBER?
HOW DO I LOG IN TO MY ACCOUNT?
WHERE CAN I FIND MY MEMBER CARD?
CAN I USE MY MEMBERSHIP ABROAD?
HOW ARE YOU HANDLING MY PERSONAL INFORMATION (GDPR)?
HOW MANY TIMES CAN I REDEEM AN OFFER?
HOW LONG IS AN OFFER VALID?
DO ALL PURCHASES GIVE ME POINTS?
IS THE MEMBERSHIP PERSONAL?
HOW MANY POINTS WILL I GET FOR COMPLETING MY PROFILE?
HOW MANY POINTS DO I GET FOR RATING AND REVIEWING A PRODUCT ON {{marketDomain}}?
You can only rate your most recent online purchase, and you can only rate a product once. You are unable to rate and review products which you didn't shop. All feedback is welcome, but your review should be based on the product and should help other customers make an informed decision on that item. We may make the decision not to publish your review if we feel it doesn’t meet certain criteria.